We Listen To Our Patients
After receiving great care from Oldsmar Dentistry, many patients choose to share their stories with others.
Based on 52 reviews
21:25 19 Mar 20
This team is great. My family has been going to this practice since 1982. I loved the former owner and I feel the same for the new owner. They do a fantastic job and I have always felt comfortable sending patients their way. I appreciate you guys!
16:53 04 Feb 20
I’ve been a patient here for 6 years, and I absolutely loved the former doctor who transformed my life with a crown that gave me my confidence back! As the former doctor retired, I decided to stay because I trusted that the work ethic, fair and respectful treatment of patients would continue. Unfortunately that was not the case. The first mishap happened when I was billed for a $50 exam I didn’t actually have during my periodontal maintenance. I had not double checked this charge until I was already on my way home, and upon calling the office they told me they had charged me for an exam I didn’t have and they wouldn’t be able to refund it but they could put it on my account for me to use towards a future bill. That was fine, because I’m a flexible person. I saved the voicemail they had left me confirming that the $50 would be saved to my account and moved on. After my next periodontal appointment when they sent me the invoice in the mail, I called to inquire why the $50... wasn’t taken off the bill and they had NO IDEA what I was talking about. I had to argue with them, explain the situation, and arrived late to work in the morning to try to clear this up. Finally, I decided to send them the voicemail I was left by the office for proof of my situation. After giving me so much trouble and frankly a poor attitude, I wasn’t even given an apology for their mistake. I overlooked this because it was taken care of in the end. At my next appointment, I was scheduled for my usual periodontal maintenance. I was in the chair with the hygienist, when the doctor entered and said she had to look at my mouth. I was NOT told this minute and a half (at most) exam, would be billed to my insurance at nearly $40. I didn’t receive a single x-ray, which I would have happily paid a $200 out of pocket for. I was not told at any point during my appointment that day that I would be charged for that “exam”. Upon receiving this invoice in the mail, I called the office and spoke to Ariel who was extremely understanding of my frustration and explained to me that the insurance company covered that $40 cost, but as I have later found out because of that covered less of my actual periodontal maintenance that I was scheduled for that day. Ariel kindly told me she would have the office manager call me back the next week, which never happened. Multiple weeks have passed by and unfortunately I was not contacted, except for another invoice in the mail explaining the charges again, which I already understood. When I called this morning to ask why I never received a phone call about this situation, I was given the most disrespectful and condescending response from the office manager. While I was explaining that I understand the charges, she decided it was best to interrupt me and ask me “Ok, but did you see the doctor that day?”. I wasn’t scheduled to see the doctor, I didn’t ask to see the doctor, I wasn’t told you’re going to see the doctor and this is the almost $40 charge for 90 seconds of her time. So after years of coming to this office, I’ve canceled my future appointments and will not be coming back to an office that I can’t trust to 1. Listen and understand the situation, 2. Bill/note correctly when there is an overcharge on an account that is to be used in the future, 3. Inform me about additional services that are added on while I’m already sitting in the chair, that were not scheduled or asked for. I never thought this office would be one of those dentist offices that become hungry for money, rather than treat their patients with respect. This is a place I thought had the patients happiness and health in mind. I’ve spent thousands of dollars here, between an almost 2 thousand dollar crown for an implant, to a veneer, to an $800 4 quadrant deep cleaning procedure. I’ve always trusted these folks to tell me what I need and never felt taken advantage of. After the negative experiences and the unprofessional, condescending attitude I was given, this is not a place I can trusts to treat their patients fairly and that is certainly my #1 priority.read more
15:22 04 Nov 19
Dr. Lori Burchell has the skills. More than a job well done. Painless. She and her staff are top notch. If you want a smile like mine, see Dr. B.
21:01 10 Apr 19
By far the best dentist i have ever visited. The experience was quite pleasant. Yes, I am talking about dentistry. Will continue all my future work at this location.
12:29 14 Jan 19
They are the best. My family and I have used Dr. Insko for over 30 years. Now Dr. Lori is there and she is wonderful. Isa is glue of the place and we love her. Other staff is great. Highly recommended. Thx Bip and Sheila
14:52 10 Nov 18
I have had wonderful experiences here. I am a timid patient in the chair. The Staff and Doctor made me feel very comfortable and took care of me with kit gloves. Highly recommend this practice. Dr. Burchell is amazing! Thank you for taking great care of me!
21:34 05 Nov 18
Oldsmar Dentistry has the BEST service ever! The staff is attentive, and the dentists are fabulous. They are the epitome of what it means to be professional!
20:11 05 Nov 18
Wow I never thought I'd enjoy going to the dentist. Dr Lori Burchell and her staff are incredibly knowledgeable and compassionate. They truly make you feel like family. Very clean as well. I'm thrilled I chose this place and I highly recommend Oldsmar Dentistry to anyone looking for a remarkable Dentist and hygentist.
15:37 21 Aug 18
10 out of 10 from beginning to end. First of all the office is absolutely beautiful, the staff is extremely pleasant and you can just tell it’s a great place to work. I had absolutely no wait, and the professionalism is out of the world with the perfect mix of a fun, upbeat atmosphere. And the work I had done was 💯 above and beyond what I could have imagined. Dr. Burchell and Staff are amazing and there work is incredible. Thank you!
23:09 16 Aug 18
The staff is fantastic. They go out of their way to make you comfortable. I don't really like dentists all that much but I had no problems here. Initial exam and cleaning were thorough and painless.